In the upcoming newsletters, DVGear’s Lead Tech Support, Hung Hoang will answer your emails concerning technical questions. Do you have codec, software or hardware issues? Send Mr.Hoang your questions to support@dvgear.com with “Ask Mr. Hoang”.

He is waiting with baited breath!

Greetings DV Gearians,

I usually don’t like to sound negative in my letters but this month I think this is an issue that needs to be addressed. WHAT HAS HAPPENDED TO CUSTOMER SERVICE?
Time and time again I hear stories from customers how unsatisfactory their customer service experience …

Dvgear gets this question frequently: “Can I build a system myself or should I have a company build one for me?”To answer that question, there are many things to consider.  Below, we have listed the pros and cons:

Doing It Yourself:

Research and design your system’s configuration
Shop and purchase individual components (Up to 25 to …